Product Lifecycle Management
Spare parts, service, installation, upgrades and documentation from the same team that built your machine.
Product Lifecycle Management means we keep supporting the machines we build, with spare parts, service, maintenance and upgrades.
A machine needs looking after for as long as it runs. Parts stop being made, software gets outdated, and factories change. We built the machine, so we are the fastest ones to fix it, update it, or adapt it when that day comes.
Long-term support
01
Spare Parts
We maintain documentation and sourcing relationships for every machine we build. When you need a replacement, you tell us what stopped working and we take care of the rest. If the original part is still available, we supply it. If it has gone out of production, we find a suitable replacement.
02
Service & Maintenance
We offer service and maintenance support on a project basis. When your machine needs inspection, adjustment or repair, you contact us and we agree on what needs doing. Smaller issues can often be solved remotely, and for bigger ones our technicians come to your factory or site.
03
Upgrades & Redesigns
Sooner or later most machines need to change. Maybe production speeds up, a new product variant arrives, or a control component goes obsolete and has to be replaced. Because we designed and built the machine, we can tell you quickly what the change involves, what it costs and what it affects. After the work is done we update the documentation, so the machine stays as well known as the day it was delivered.
Your reputation depends on every machine. So does ours
For companies building high-tech equipment, the relationship with a contract manufacturer does not end at delivery. The machines we build for our customers are usually products they sell to their own customers. If one of those machines has a problem somewhere in the world, it is their name on it, so it matters that the people who built it are still around and ready to help. That is a big part of why customers stay with us across many product generations. Switching to a new manufacturing partner would mean explaining years of accumulated knowledge to someone new and hoping nothing gets lost.
Let's Build Clever Machines
Send us your brief and we’ll schedule a 30-minute call to discuss how to make it happen.